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JD – CS (Customer Service)

Job Title: Customer Service

Location: Jakarta, Indonesia

Bossjob is a chat-first Al-Powered career platform for professional hiring, modelled after the one thing we need in our daily lives: instant gratification. Bossjob aim to provide real-time communication between talents and bosses to eliminate lengthy (or worse, unanswered) application process through direct chat. We are expanding our presence in Indonesia and looking for first BD to business outcome

As a Customer Service, your job scope includes but not limited to:

1.    Provide a fast response in the form of solutions and alternatives to customers.

2.    Responsible for all user and company inquiries and complaints.

3.   Always oriented to customer service and satisfaction.

4.   Live Chat Support

·      Respond to incoming user and company chats in a timely and professional manner.

·      Address questions, concerns, and product-related inquiries.

·      Follow escalation procedures for unresolved or sensitive issues.

·      Maintain a courteous and helpful tone throughout interactions.

·      Meet response time and resolution targets in accordance with SOPs.

5.    Email Support

·      Manage and respond to user and company emails, prioritizing based on urgency and criticality.

·      Ensure accurate and complete information is provided.

·      Document interactions and resolutions using internal systems.

·      Comply with defined response timelines for both critical and non-critical issues.

·       At least 2 years related experience

·       Degree in commerce / business or related

·       Communication in English and Bahasa Indonesia

·       Good interpersonal and communication skills 

·       Good customer focus skills 

·       Able to prioritize and multitask with minimum supervision

·       Resourceful and a team players

·       Familiarity with CRM systems and support platforms is a plus.

·       Flexible to work in shifts, including weekends and public holidays if required.